We value you as our customer. All of our cakes are baked with pride. Each cake is carefully wrapped and sealed. Every item is handmade, packed and shipped specific to that’s items needs to ensure the freshest, most delicious dessert arrives at your door. However, we ship our cakes frozen to have them arrive perfectly to you.

Store Frozen -When your cake arrives, take it out of the shipping container and store it into your freezer until you are ready to thaw and serve.

OR

Thaw & Serve (6 hrs) – Completely unwrap and thaw before serving. Six hours of thawing and your cake will be the perfect temperature to serve! Note: Once a cake has been thawed do not re-freeze or refrigerate or the cake will dry out. Please store covered at room temperature.

Transit times for ground shipping are estimates provided by USPS but are not guaranteed. Most orders arrive in 1 to 3 days after being picked up by USPS. If you must have your cake as soon as possible, we recommend upgrading to USPS Priority Overnight.

Shipping Schedule

Once your order has been received, please allow 2 business days for the cake to be ready to ship.

We ship Monday, Tuesday & Wednesday with cakes arriving in 1-3 days.

Please do not factor in your shipping date as a day your order is in transit. Once your order has been picked up by USPS, you will receive a tracking number via the email on file.

Unfortunately we’re not able to ship to P.O. or APO boxes at this time, due to the perishable nature of our products.

If you need a cake sooner than what the website is offering please call the office at 469-454-2117.

All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at info@dessertsbydonna.net to resolve the issue within 14 days of delivery.

We’re so sorry to hear this! Please contact our Customer Support team at info@dessertsbydonna.net  within 14 days of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include:

• • A photo of the area of concern
  • Two full shots of the product (from the side and overhead)
  • A shot of the packaging/box

We understand that sometimes items get damaged and we will work to resolve the situation quickly.

We take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed so it arrives to your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures.

Many of our items are shelf stable and don’t require refrigeration, although they can be refrigerated upon arrival to extend the freshness of the product. In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch.